We are offering PICK-UP AT STORE on Mondays, Wednesdays and Fridays between 11am-1pm. Please wait until you receive your AWAITING PICKUP email/text before arriving at the store.
Pickup Instructions: Please approach the store's entry and give your name to the staff member at the front door. Your order will be brought out curbside and left on a bench for contactless pick-up. Please we ask you to wear a mask in consideration of other customers and staff. You do not need to call or text when you arrive.
If you chose Local Delivery at checkout, expect your package to be delivered in 2 or 3 days from when you placed your order. We will drop your item(s) at your front door. You will receive an email stating 'The status of order #xxxx is now Delivered.'
We ship to anywhere in the contiguous United States. Note that there are restrictions on some products, and some products cannot be shipped to some destinations. Flat Rate of $7.95 ships anywhere in the contiguous United States and will ship within 3-5* business days of purchase, excluding weekends and holidays. Some larger/bulky items may have additional shipping costs.
LOST, UNCLAIMED AND RETURNED & UNDELIVERABLE PACKAGES
We do not refund postage for lost, unclaimed or undeliverable packages. We cannot replace merchandise or provide refunds for items that are shipped to the wrong address if the address provided to us is no longer your address or if you provided the wrong address during checkout.
If an unclaimed parcel is returned to us, we can reprocess the order by sending out a payment request for the shipping fee. The parcel will ship out upon receipt of the shipping fee payment. Alternatively, we could cancel the order and process a refund for the full purchase price of the item(s) excluding shipping costs and credit card processing fees.
Due to the current COVID-19 pandemic, we are temporarily suspending product returns.
One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns for the safety of our customers and the Toy Division team.
Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.