Pick-Up

*When ordering online for in-store pick up you will still need to enter the shipping address first, then the pick up option will appear on the checkout page below.  
You will receive an email stating "AWAITING PICKUP" when your order is ready. Please pick up your order ASAP as we have very limited storage space. During business hours, your order will usually be ready within 30 minutes.

 

Shipping

We offer FREE standard shipping on domestic orders of $150 and over within the the contiguous 48 United States, excluding Hawaii and Alaska by First Class or Priority Mail with USPS. Note that there are restrictions on some products, and some products cannot be shipped to some destinations. A Flat Rate of $7.95 ships anywhere in the contiguous United States for orders less than $150. All orders ship within 1-2 business days of purchase, excluding weekends and holidays (Most orders are shipped same day if order is received by 2pm). Some larger/bulky items may have additional shipping costs.

LOST, UNCLAIMED AND RETURNED & UNDELIVERABLE PACKAGES
We do not refund postage for lost, unclaimed or undeliverable packages. We cannot replace merchandise or provide refunds for items that are shipped to the wrong address if the address provided to us is no longer your address or if you provided the wrong address during checkout.

If an unclaimed parcel is returned to us, we can reprocess the order by sending out a payment request for the shipping fee. The parcel will ship out upon receipt of the shipping fee payment. Alternatively, we could cancel the order and process a refund for the full purchase price of the item(s) excluding shipping costs and credit card processing fees.

 

Return Policy

Please check the merchandise and please let us know within 7 days of receipt of items if there are any damages. Claims MUST be made within 7 days no exceptions!

Our return policy lasts 20 days and must be accompanied by proof of purchase. If the item was bought in one of our stores a receipt or gift receipt MUST be presented for a refund or exchange/credit. If 20 days have gone by since your purchase, unfortunately we do not offer you a refund or exchange. Your purchase must be returned only within 20 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Food, puzzles, books and helmets cannot be returned.  
Additional non-returnable items: Gift cards, Downloadable software products, and some health and personal care items.

 
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment or a store credit, within 1-3 days. 

Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@toydivisionshop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items will not be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@toydivisionshop.com

Returns
To return your product, you should mail your product to:

94 Baker St, MAPLEWOOD, NJ, 07040.

Please include/mention the original order number of your return item(s).
You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Please note we do not provide return labels.